@inproceedings{2004-presiding-over-accidents,
 title = {Presiding Over Accidents: System Direction of Human Action},
 author = {Jeffrey Heer AND Nathan Good AND Ana Ramirez Chang AND Marc Davis AND Jennifer Mankoff},
 booktitle = {ACM Human Factors in Computing Systems (CHI)},
 year = {2004},
 pages = {463--470},
 url = {http://idl.cs.washington.edu/papers/presiding-over-accidents},
}