@inproceedings{2004-presiding-over-accidents, title = {Presiding Over Accidents: System Direction of Human Action}, author = {Jeffrey Heer AND Nathan Good AND Ana Ramirez Chang AND Marc Davis AND Jennifer Mankoff}, booktitle = {ACM Human Factors in Computing Systems (CHI)}, year = {2004}, pages = {463--470}, url = {http://idl.cs.washington.edu/papers/presiding-over-accidents}, }
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